Return Policy

Last updated 27/03/2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Additionally, all returned items must remain sealed and unopened in their original packaging.

RETURN PROCESS
To return an item, please email customer service at official@popal.ai to start with your return process. After confirming with our support team, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Popal
Attn: Returns
1111B S Governors Ave STE 3593
Dover, DE 19904
United States
Return shipping charges will be paid or reimbursed by us.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned:
  • Products with opened boxes or unsealed packaging
  • Figures that are damaged or have broken parts
  • Figures with missing components or pieces

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
official@popal.ai